01
AI search users appear to ask longer, more detailed and more constrained questions than traditional search users.
We are also seeing more scepticism in the way people frame commercial queries. Users are increasingly requesting comparisons, trade-offs, evidence and potential downsides before accepting a recommendation.
The behaviour looks less like entering a search term and more like briefing an adviser.
02
Across an early sample of more than 50,000 ecommerce-related queries, AI search prompts were approximately 2–3× longer than comparable traditional search queries.
The difference was not simply additional words. AI prompts contained more explicit requirements, contextual information and follow-up criteria.
03
“I’m looking for a lightweight daily moisturiser for sensitive skin that works well under makeup and isn’t overly greasy.”
“What are the best noise-cancelling headphones for frequent travel in 2026? Include the main pros and cons, and how they compare with AirPods Max.”
“Is this running shoe actually worth the price? Are there better options for long-distance training under £150?”
04
| More specific information needs | Users provide richer context around their goals, constraints and preferences. This may reflect higher intent and a greater expectation of tailored advice. |
| Higher scepticism | Users more frequently ask for sources, alternatives and potential downsides. Recommendations appear to be challenged more actively than in traditional search. |
| More complex tasks | Queries increasingly involve comparisons, trade-offs and decision support rather than retrieval of a single fact. |
05
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