Last updated: March 2026
These terms govern the use of the blimpp website and, where no separate statement of work or service agreement exists, the provision of blimpp’s services. If you have signed a statement of work or service agreement with us, that document takes precedence over these terms where there is a conflict.
About us
blimpp is a trading name of Eleven Internet Ltd, a company registered in England and Wales (company number to be confirmed) with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. References to “blimpp,” “we,” “us,” or “our” in these terms refer to Eleven Internet Ltd.
Use of this website
You may use this website for lawful purposes and in a manner consistent with its intended function. You may not use the website in any way that could damage, disable, or impair its availability, or interfere with any other party’s use of the website. You may not attempt to gain unauthorised access to any part of the website, the server on which the website is hosted, or any server, computer, or database connected to the website.
Our services
blimpp provides marketing services including, but not limited to, social media monitoring, brand sentiment analysis, competitive intelligence, and content strategy. The specific scope, deliverables, fees, and terms of any engagement are defined in a statement of work or service agreement signed by both parties. These website terms do not constitute an offer to provide services and do not create any obligation on blimpp to enter into a service agreement.
Engagement terms
Where you engage blimpp under a statement of work, the following general terms apply unless the statement of work specifies otherwise. Fees are invoiced monthly and payable within 30 days of the invoice date. Late payments may incur interest at 3% above the Bank of England base rate, calculated daily from the due date until payment is received. Either party may terminate the engagement with 30 days’ written notice, unless a different notice period is specified in the statement of work. Upon termination, fees are payable for all work completed up to the effective termination date.
Intellectual property
All deliverables produced during a client engagement (reports, analyses, dashboards, content, and other work product) are the property of the client upon payment in full. blimpp retains ownership of its proprietary tools, methodologies, processes, and frameworks used to produce those deliverables. For clarity, this means the outputs of our work belong to you, but the systems and methods we use to create them remain ours.
The blimpp name, logo, and website content are the intellectual property of Eleven Internet Ltd. You may not use our branding, copy, or materials without our prior written consent.
Confidentiality
Each party agrees to treat as confidential any non-public information received from the other party during the course of an engagement. This includes commercial terms, pricing, strategic plans, proprietary data, and any information reasonably understood to be confidential. Confidential information will not be disclosed to third parties without the disclosing party’s prior written consent, except where required by law or to professional advisors who are bound by their own confidentiality obligations. This confidentiality obligation survives termination of the engagement for a period of two years.
Data protection
We process personal data in accordance with our Privacy Policy and applicable UK data protection law. Details of how we handle data during client engagements are available on our Trust Center page. Where a client engagement involves processing personal data on behalf of a client, we will enter into a Data Processing Agreement upon request.
Limitation of liability
blimpp provides marketing services based on publicly available data and client-provided information. While we take reasonable care to ensure the accuracy and quality of our work, we do not guarantee specific business outcomes (such as revenue increases, traffic volumes, or conversion rates) as a result of our services. Marketing outcomes are influenced by many variables outside our control.
To the maximum extent permitted by law, blimpp’s total liability under or in connection with any engagement shall not exceed the total fees paid by the client under that engagement in the 12 months preceding the claim. This limitation applies to all claims whether in contract, tort (including negligence), breach of statutory duty, or otherwise. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
Indemnification
Each party agrees to indemnify and hold harmless the other party against any losses, damages, costs, and expenses (including reasonable legal fees) arising from a breach of these terms or the applicable statement of work, or from any negligent or wrongful act or omission in connection with the engagement.
Force majeure
Neither party shall be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond the party’s reasonable control, including but not limited to natural disasters, government actions, internet or infrastructure failures, cyberattacks, pandemics, or third-party platform outages or policy changes. Where a force majeure event continues for more than 60 days, either party may terminate the engagement by written notice.
Third-party platforms
Our services may involve interaction with third-party platforms (including but not limited to Reddit, Google, social media networks, and AI services). We do not control these platforms and are not responsible for changes to their terms of service, APIs, algorithms, policies, or availability. If a third-party platform change materially affects our ability to deliver the agreed scope of work, we will notify you promptly and work with you to agree an appropriate adjustment.
Dispute resolution
We believe most disagreements can be resolved through a straightforward conversation. If a dispute arises in connection with these terms or any engagement, both parties agree to first attempt to resolve the matter informally through good-faith discussion. If the dispute cannot be resolved informally within 30 days, it shall be referred to and finally resolved by the courts of England and Wales.
Governing law
These terms, and any engagement entered into under them, are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales, except that nothing in these terms prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction.
Changes to these terms
We may update these terms from time to time. When we do, we will update the “last updated” date at the top of this page. Changes to these terms do not apply retroactively to existing statements of work or service agreements. If you have an active engagement with us, the terms in effect at the time your statement of work was signed will continue to apply for the duration of that engagement.
Contact
If you have questions about these terms, email us at admin@blimpp.com.
