How To Improve Website UX For Your Skincare Brand

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Imagine an avid skincare enthusiast named Sarah. She’s explored everything The Ordinary has to offer and wants to trial a clean indie brand. She lands on your site – what should Sarah see in those crucial 10 seconds before she bounces?

This comprehensive guide breaks down the crucial steps that transform a simple skincare site into a blossoming destination that nourishes skin and sales alike. From getting crystal clear on that core buyer peering through their smartphone screen to relentlessly A/B testing product descriptions post-launch, Armed with genuine user insights, an expert’s optimization toolkit, and this guide, you’ll uncover the strategies top UX consultants use to catapult independent beauty brands into the big leagues alongside SkinCeuticals and La Mer.

Here is a practical how-to guide on how to improve website UX for a skincare brand:

Step-by-Step Guide

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Tips

  • Use high resolution product zoom and alternate imagery to showcase texture, shades and application.
  • Optimise page load speed. Anything over 3 seconds leads to a huge drop off.
  • Display scarcity tactics like low stock countdowns to encourage impulse purchases.
  • Allow shoppers to save payment and shipping profiles for one-click reordering.
  • Include an online skin assessment questionnaire to recommend products.
  • Utilize micro-interactions like animated visual feedback for interactions.
  • Conduct task-based user testing on prototypes using target audience groups.
  • Don’t overwhelm users with too many competing promotions or offers.
  • Don’t use misleading defaults that don’t represent most popular products/options.
  • Don’t mandate new users to create accounts initially unless clear value is provided. Support guest checkout.
  • Don’t display anything higher priority than Add to Cart or Shop Now buttons above product imagery fold.
  • Don’t open links to new tabs or windows unless absolutely necessary.
  • Don’t use dark or low contrast color palettes or stylistically unaligned imagery.
  • Don’t wait until post-launch to incorporate visual design and optimize page copy.

Case Study

Founded in 2016, Vera Skincare produces natural, organic formulations catering to a primarily female demographic with combination skin types. Core range focuses on balancing and renewal.

Main Challenge

Despite strong repeat customer rates, site traffic and conversions had plateaued 6 months post-launch. Average order value was 15% under forecasts while mobile bounce rates spiked over 70%, signaling opportunities to optimize UX.

Approach

Their first priority was to immerse themselves fully into understanding the motivations, questions and stumbling blocks of the main Vera user groups shopping the site through analytics review and user interviews.

Key Strategic Changes

  • Reorganized IA based on skin-balancing benefit rather than generic product types
  • Implemented self-diagnostic skin type tool connected to personalized routines
  • Introduced loyalty rewards program requiring user profiles
  • Migrated informative content to help centre for easier access
  • Tested new minimalist page templates focused on conversion

Results

Through a user-centric design approach, their UX enhancements facilitated seamless shopping inspiring greater trust in Vera’s products and brand mission. Within 5 months of launch, they saw:

  • Increase in AOV by 20% through routine bundling
  • Lower bounce rates to 30%
  • Growth in mobile conversion rate by 100%
  • Higher frequency repeat purchase rate

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